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Return & Exchange Policy

We value your satisfaction and are here to assist you with returns or exchanges should you need them. Please review our return policy guidelines below:

Reporting Issues

To be eligible for a refund due to damages, missing items, or other issues, you must notify us within 7 days of receiving your order.

Return & Refund Policy

We accept returns within 30 days of purchase. You may choose to receive a refund to your original payment method or store credit. However, please note that all returns are subject to a 20% restocking fee.

Exceptions & Conditions

Final Sale Items: Discounted and sale items are non-returnable and non-exchangeable.
Product Condition: Returned items must be in new, unused condition with no visible signs of wear or damage.

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer support team.

To initiate a return, please visit our return portal https://sterlingkreek.com/a/return

Sterling Kreek Wholesale Agreement

By signing up for a wholesale account with Sterling Kreek, you confirm that you possess all necessary documentation required by your state to purchase wholesale products. Additionally, you certify that you do not own or operate a "buy-in" group.

Pricing & Sales Guidelines

To maintain the integrity and value of our brand, we require all wholesale partners to adhere to the following pricing policies:

Products must be sold at or above our Minimum Suggested Retail Price (MSRP) (at least double the wholesale price).
Sterling Kreek products may not be marked down within the first 30 days of receiving them, except as part of a storewide promotion (e.g., Black Friday, Cyber Monday).
Failure to comply with these guidelines may result in the revocation of your wholesale account.

We implement these policies to protect the value of our brand and to ensure fair market practices for all of our retail partners. Our goal is to support legitimate business owners while preventing buy-in groups or resellers from devaluing our products.

Order Minimum

A minimum order of $50 is required for all wholesale purchases.

Drop Shipping Policy

At Sterling Kreek, we do not offer drop shipping at this time. Our commitment is to provide fast shipping and quick turnaround times for our wholesale customers. Offering drop shipping from our warehouse would compromise our ability to maintain the level of service we strive for. For this reason, all wholesale orders must be placed and shipped directly to your business.

Contact Us

If you have any questions, feel free to reach out to us:

📧Email: email@sterlingkreek.com

📞Call/Text: (806) 802-9580

We appreciate your partnership and look forward to working with you. Thank you for supporting Sterling Kreek!

Currency

Our brands

Return & Exchange Policy

Sterling Kreek Wholesale Agreement

Order Minimum

Drop Shipping Policy